Deliver the Best Customer Support
Delight your customers with effortless customer service.
![man showing thumps up next to his computer man showing thumps up next to his computer](https://www.gappsgroup.com/hs-fs/hubfs/gapps-hero-6-1200x800.png?width=1200&height=801&name=gapps-hero-6-1200x800.png)
Delight your customers and agents with effortless service and support
Freshdesk helps you to deliver a high-quality customer experience and fast service in all the channels that your customers are using. At the same time, customer service agents only need to use a single intuitive platform. You can optimize operations with AI-powered automations and workflows.
Use Freshdesk betterDelighting your customers is effortless with Freshdesk
![Freashdesk yhdistää kanavat samalle alustalle](https://www.gappsgroup.com/hubfs/Freashdesk%20yhdista%CC%88a%CC%88%20kanavat%20samalle%20alustalle.png)
![Freshdesk tehokasta tiketöintiä](https://www.gappsgroup.com/hubfs/Freshdesk%20tehokasta%20tiketo%CC%88intia%CC%88.webp)
![Freshdesk älykkäät automaatiot](https://www.gappsgroup.com/hubfs/Freshdesk%20a%CC%88lykka%CC%88a%CC%88t%20automaatiot.webp)
![Freshdesk parantaa yhteistyöskentelyä](https://www.gappsgroup.com/hubfs/Freshdesk%20parantaa%20yhteistyo%CC%88skentelya%CC%88.png)
![Freashdesk yhdistää kanavat samalle alustalle](https://www.gappsgroup.com/hubfs/Freashdesk%20yhdista%CC%88a%CC%88%20kanavat%20samalle%20alustalle.png)
All channels on a single platform
Serve your customers seamlessly in channels such as email, phone, chat and social media via a single user interface.
Effective ticketing
Prioritise, categorise and nominate ticket owners so that you never miss a customer’s service request.
Powerful AI-powered automations
Automating repetitive tasks allows the customer service team to work more efficiently. Eliminate redundancy and enable your teams to run on autopilot with AI-powered automations.
A customer service team working together
Collaboration is seamless, and customer requests are resolved quickly.
The most loved features of Freshdesk
![Freshdesk-1](https://4865179.fs1.hubspotusercontent-na1.net/hubfs/4865179/Freshdesk-1.png)
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SLA management
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Chatbot
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Customer portal
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Customer feedback survey
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Customer service work reports
Want to try it out yourself?
Use the form below to start a free 14-day trial for Freshdesk. No strings attached.
How we work at Gapps
![businesslady](https://4865179.fs1.hubspotusercontent-na1.net/hubfs/4865179/Visuals%20(logos,%20icons,%20illustrations%20etc.)/Gapps%20Illustration%20Bank/businesslady.png)
The recipe for an amazing customer experience
We will identify the barriers to a good IT service experience and create smart operating models so you can delight your customers.
![friends-1](https://4865179.fs1.hubspotusercontent-na1.net/hubfs/4865179/Visuals%20(logos,%20icons,%20illustrations%20etc.)/Gapps%20Illustration%20Bank/friends-1.png)
More than just a technology partner
We build functional customer service processes from technical deployment to efficient working methods.
![devops](https://4865179.fs1.hubspotusercontent-na1.net/hubfs/4865179/Visuals%20(logos,%20icons,%20illustrations%20etc.)/Gapps%20Illustration%20Bank/devops.png)
Tools and methods for future needs
A comprehensive and continuous partnership is the best way to manage and develop your SaaS environment. You do not need to do everything yourself – in fact, you should not try to do everything yourself.
Take a look at our customer stories
Ready to take customer experience up a notch?
Let's take a closer look at what Freshdesk can offer your organisation.
Let's chat